Motivation

Our Mission Statement

The mission of Life-Craft.co is to create tools that help you shape and plan your life.

Values

There are a small number of core values that help shape the content and products offered by Life-Craft.co

Honour

Influence

Service

Attitude

Challenge

Excellence

Products

Satisfaction Gurantee

There are few things more frustrating than being sold on a great idea, only to find out that the product is low quality.

Anything from Life-Craft.co should always meet a high-quality standard. If you are not happy with a product, don’t be like everyone else where you complain to the social world, talk to us. We will listen, and if it’s a legit problem and a legit frustration, then we will always do the right thing in solving the problem.

If you’re being overly pernickety, we will still try our best to make sure you’re happy, but we are not into indulging unreasonable behaviour.

That said, if you are a fan and a customer, then we are for you.

Problem with my order

You’re excited to order one of our items. You want it, but our system is not liking you today… well we can help.

If our site is having an off day, you can do it the old fashioned way and place an order by email. There is a human on the other end ready to respond to you.

Email ‘Hello@Life-Craft.co’.

Copyright

Blog:

We are no kill joy. We just want to know our content is being used honourably and in the way we intended. You can link through to our blogs, quote us in context and even email us to check if there is stuff you can use.

This website and all of its contents are subject to copyright. The only exception is the royalty free images we use from third parties. We will credit images where possible to help you find the source. © 2017 Life-Craft.co ALL RIGHTS RESERVED.

Products:

Our products are strictly copyrighted and may not be reproduced in any form without our express consent. © 2017 Life-Craft.co ALL RIGHTS RESERVED.

Account & Order Issues

How do I manage my account?

If you have registered an account, you should be able to sign in, click your name and view any orders you have made.

If you checked out as a ‘guest’, you wouldn’t have any recorded details. You can register by clicking the top right corner on ‘account details’.
If you are struggling with your account, you can ping an email to ‘Hello@Life-Craft.co’, subject ‘Account’.

Trouble Tracking an Order

Bah, this sucks.

You will only be able to track an order if you selected ‘recorded delivery’ or ‘confirmed delivery’. Ping an email to ‘Hello@Life-Craft.co’, subject ‘Tracking Issue’ and providing you paid for the shipping to be tracked, it shall be sorted.

How do I Request a Return/Refund?

We don’t often get returns, but if you do decide that it’s not for you, providing you have not used the item, we will happily give a refund; you will have to cover the return postage.

Alternatively, if you find that the item is damaged in transit, you can send it back to us, and we will make sure it’s replaced free of charge!

Send an email to ‘Hello@Life-Craft.co’, subject ‘Returns’, and we will sort ya’ll out. You’ll need some proof of purchase, but we will guide you through all that. You will have to pay for the postage for unwanted items, but if it was unquestionably damaged before it reached your safe hands we will replace it and pay your postage too!

Shipping

If your country is not on the available options then, unfortunately, we are not able to ship there for a variety of reasons.

We currently offer standard, first class and recorded shipping to most countries. Because we value our product so much, we recommend you pick the recorded whenever possible. You will be glad you did.

If you are ordering from outside the U.K, then there will be an increase in postage costs. It’s a little more, but it may be better to pick a recorded option.

Shipping normally is within 10 working days U.K side and up to (but may be less) 20-28 days overseas. For European countries, it’s typically less.

If you’ve not received your order within 28 days, get on to us at ‘Hello@Life-Craft.co’, and we will sort it out.

Privacy Policy

Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
       To improve our website in order to better serve you.
       To allow us to better service you in responding to your customer service requests.
       To quickly process your transactions.
       To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
       Help remember and process the items in the shopping cart.
       Understand and save user’s preferences for future visits.
       Keep track of advertisements.
       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
       Remarketing with Google AdSense
       Google Display Network Impression Reporting
       Demographics and Interests Reporting
       DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?