The mission of Life-Craft.co is to create tools that help you shape and plan your life.
There are a small number of core values that help shape the content and products offered by Life-Craft.co
There are few things more frustrating than being sold on a great idea, only to find out that the product is low quality.
Anything from Life-Craft.co should always meet a high-quality standard. If you are not happy with a product, don’t be like everyone else where you complain to the social world, talk to us. We will listen, and if it’s a legit problem and a legit frustration, then we will always do the right thing in solving the problem.
If you’re being overly pernickety, we will still try our best to make sure you’re happy, but we are not into indulging unreasonable behaviour.
That said, if you are a fan and a customer, then we are for you.
You’re excited to order one of our items. You want it, but our system is not liking you today… well we can help.
If our site is having an off day, you can do it the old fashioned way and place an order by email. There is a human on the other end ready to respond to you.
We are no kill joy. We just want to know our content is being used honourably and in the way we intended. You can link through to our blogs, quote us in context and even email us to check if there is stuff you can use.
This website and all of its contents are subject to copyright. The only exception is the royalty free images we use from third parties. We will credit images where possible to help you find the source. © 2017 Life-Craft.co ALL RIGHTS RESERVED.
Our products are strictly copyrighted and may not be reproduced in any form without our express consent. © 2017 Life-Craft.co ALL RIGHTS RESERVED.
Account & Order Issues
If you have registered an account, you should be able to sign in, click your name and view any orders you have made.
If you checked out as a ‘guest’, you wouldn’t have any recorded details. You can register by clicking the top right corner on ‘account details’.
If you are struggling with your account, you can ping an email to ‘Hello@Life-Craft.co’, subject ‘Account’.
Bah, this sucks.
You will only be able to track an order if you selected ‘recorded delivery’ or ‘confirmed delivery’. Ping an email to ‘Hello@Life-Craft.co’, subject ‘Tracking Issue’ and providing you paid for the shipping to be tracked, it shall be sorted.
We don’t often get returns, but if you do decide that it’s not for you, providing you have not used the item, we will happily give a refund; you will have to cover the return postage.
Alternatively, if you find that the item is damaged in transit, you can send it back to us, and we will make sure it’s replaced free of charge!
Send an email to ‘Hello@Life-Craft.co’, subject ‘Returns’, and we will sort ya’ll out. You’ll need some proof of purchase, but we will guide you through all that. You will have to pay for the postage for unwanted items, but if it was unquestionably damaged before it reached your safe hands we will replace it and pay your postage too!
If your country is not on the available options then, unfortunately, we are not able to ship there for a variety of reasons.
We currently offer standard, first class and recorded shipping to most countries. Because we value our product so much, we recommend you pick the recorded whenever possible. You will be glad you did.
If you are ordering from outside the U.K, then there will be an increase in postage costs. It’s a little more, but it may be better to pick a recorded option.
Shipping normally is within 10 working days U.K side and up to (but may be less) 20-28 days overseas. For European countries, it’s typically less.
If you’ve not received your order within 28 days, get on to us at ‘Hello@Life-Craft.co’, and we will sort it out.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.